<p>ServiceNow Administrator Job Description - FTE</p><p>We are seeking...</p><p>Role &amp; Responsibilities:</p><p>• Lead development, administration, as well as architectural input for the ServiceNow environment</p><p>• Collaborate with project teams and business stakeholders to gain an understanding of business requirements,</p><p>propose solution recommendations, design, configure, test, and implement functionality to meet objectives</p><p>• Develop systems integrations and process automation (runbooks)</p><p>• Perform data migrations to ServiceNow</p><p>• Perform ServiceNow platform analysis, administration and lifecycle management including configuration and</p><p>management of user profiles, CMDB, internal and customer portals, automated reporting and workspace hierarchy</p><p>• Provide guidance on ServiceNow best practices</p><p>• Create and maintain knowledge base and libraries</p><p>• Provide input to ServiceNow test plans</p><p>• Build and maintain ServiceNow support processes</p><p>• Develop clear and concise technical and process documentation</p><p>• Partner with internal stakeholders to help drive adoption and maximize the value of ServiceNow</p><p>• Participate in the creation and maintenance of ServiceNow policies, procedures and training materials</p><p>• Define and implement backup and disaster recovery plan for ServiceNow</p><p>• Install and test ServiceNow updates and new releases</p><p>• Provide end-user technical support to resolve issues, answer questions and provide additional training as needed</p><p>• Monitor health, usage, and overall compliance of ServiceNow and its applications</p><p>• Resolve incident tickets per service level agreements (SLA) and company policy</p><p>• Analyze incidents and problems to identify and understand trends that can be reported back to the vendor</p><p>• Understand and maintain ServiceNow module and license counts for compliance and financial forecast</p><p>• Proactively identify continuous improvement opportunities and implement solutions.</p><p>• Develop, maintain, and operate a delivery pipeline for new functionality</p><p>• Track ServiceNow defects and communicate to vendor for resolution</p><p>• Comfortable developing custom functionality using custom tables, Script Includes, business rules, developing new</p><p>Flow Designer Actions.</p><p>• Experience integrating 3rd party applications into ServiceNow via Integration Hub is a plus</p><p>• Experience integrating with external enterprise applications via MID Server, REST API, JDBC also a plus</p><p><br></p><p>Qualifications:</p><p>• BSc in Computer Science or equivalent experience</p><p>• Experience with ServiceNow or other ITSM platform including workflow, scripts and forms</p><p>• Back-end development infrastructure experience</p><p>Nice to Have:</p><p>• ServiceNow System Administrator certification</p><p>• ServiceNow certifications are a plus (especially Certified Application Developer)</p><p>• ITIL V3 or higher</p><p>• Architectural knowledge/experience</p><p>• Experience leading teams or projects</p><p>• Implementation and customization experience of a web architected, n-tiered enterprise application</p><p>• Have created ServiceNow update sets, promoting/ testing through various instances, into production.</p><p><br></p><p>• Experience with much of the following: SOA and web services integration (SOAP, REST), JavaScript, XML, HTML,</p><p>AngularJS, CSS, LDAP, MS Active Directory, SSO, ITSM processes</p><p>• Understanding Integration (interfacing) of enterprise software systems</p>

Start your professional career with us

At Rootstack, we are focused on creating the technologies of the present and the future that help our clients elevate their digital presence. With a work culture focused on success, we put our employees first and we will focus on your growth within the company, always motivating you to achieve greatness.

First name *
Last name *
E-mail *
Phone *
CV *
English level *You can take a quick 15 minutes test here:https://www.efset.org/quick-check/
Primary role
Department *

This is the role for which you are applying: the one you are performing right now or you think you already have enough experience to be considered for the position.

Role *
Years of experience*

This section is for the recruitment of Rootstack employees. We are not responsible for any information you provide. We will not share your information with any third party. We will not be liable for any loss or damage arising from the use of this application.