Rootstack: Success Story
Improving ENSA’s clients experience by developing a queuing system for appointment creation with Drupal
Rootstack created a queuing system for creating appointments in different Ensa branches. All the necessary integrations were carried out with Ensa's current systems to flow with updated information.
The appointment process is intuitive and has a modern design. When completing the chosen branch, the system brings up the available shifts and allows selecting the preferred date and time, and then the personal data must be completed. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.