Mobile Apps
The rise of smartphones gave entrance to the rise of mobile app development. Software companies started developing simple mobile apps like games, internet browsers, or calculators. Meanwhile, businesses began developing mobile apps to significantly impact their customers and project themselves on a new and innovative platform.
Mobile applications have become the go-to tool in everyone's lives. From banking to fitness to communication and entertainment, anything can be done through a mobile application. So why not integrate this tool into more "intricate" areas of business with the help of a mobile app development company? For example, with a mobile app-based service desk implementation, technicians can treat customers' needs quicker than ever, improving customer experience. Or with an application to automate processes, communication between customers and users can be optimized.
Benefits
Personalized analytics
With mobile apps for your business, you can divide workflows and standardize how they should be handled with those responsible for each flow. The client will have a customizable profile and end-user permissions to view, comment, consult, and send documents to the company’s responsible agents and generate customized reports by date, process, responsible or state.
Online follow-up
A service desk app oriented to customer service will help the company to provide an online follow-up for all the incidents created by its clients along with support management, service life cycle control and online tracking with immediate response to incidents or failure reports at any service or product, queries or doubts resolution. All of this can be possible with the help of an experienced mobile app development company.
Improved branding
On an average measure, people check their phones up to 45 times a day. Having a mobile app for your business with an icon that sits on the homepage of a customer's phone means that they will be reminded of your business and boost customer trust.
Direct marketing
Mobile apps can send out push notifications about special sales, events or business updates. These notifications can be personalized with the user's name and even depend on their app’s behavior.
Room for growth
It's possible to integrate related apps to allow users to share their activity across different platforms and let the app collect and relate data to other apps. For example, a calorie counting app can be related to a fitness tracker app and these can all contain social media features to share data like calories or step counts.