How do Salesforce and Mulesoft work together?

Salesforce is one of the most efficient CRM, sales, and marketing platforms on the market, used by the world's largest companies to manage their accounts, customers, and prospects. And, with the integration with Mulesoft, the functionality and scope of this platform really are -almost- endless.

Salesforce Benefits

Let's briefly talk about the benefits your company will gain from working with Salesforce:

• You will have access to a CRM open to integrations.
• You will be able to connect various areas of your business on a single platform, such as sales, services, marketing and IT.
• You will achieve a high return on investment (ROI).
• It is a scalable and flexible platform that will adjust to the reality of your business.
• Small and medium-sized businesses can also use Salesforce.
• Significantly improves customer service.

How the integration between Salesforce and Mulesoft works

We already talked about Salesforce, so we will define for you what Mulesoft is: it is an integration platform, through which you can connect all your company's systems, data, and applications. The objective of all this is to streamline workflows and work processes, to obtain more and better results.

The integration of Mulesoft and Salesforce makes quick and easy access to customer data possible, thanks to which administrators and company directors will be able, for example, to make faster and more accurate decisions about their business.

“Together, MuleSoft and Salesforce give companies the ability to unlock data across systems, develop scalable integration frameworks, and ultimately create differentiated and connected experiences at a rapid pace”, they explained in the Salesforce documentation.

Additionally, Mulesoft offers several integration patterns that make the integration options virtually endless. “With MuleSoft, repetitive work can be eliminated and that helps increase employee productivity and reduce costs for customers”, they added in the same article.

Advantages of this integration between Mulesoft and Salesforce

• It allows the constant reuse of data when making adjustments to business strategies in Salesforce, since Mulesoft offers more than 400 connectors that make it possible to connect with any system.
• With Mulesoft, it is possible to create your network of applications and connections in a fast way, with low-code tools. There are many reusable templates and codes.
• You will always have access to performance reports in Mulesoft, so you can monitor the productivity and efficiency of all your work.
• Security is always guaranteed in all integrations, and Mulesoft's with Salesforce is no exception.

An API-based integration is the new future for companies, to ensure interconnection and efficiency. Mulesoft's integration with Salesforce allows you to create an API-based architecture, making it easy to "unlock data from ERP, OMS, and databases and display it in the Salesforce Service Cloud for a single view of the customer."

Do you need advice to implement Mulesoft and Salesforce in your company? At Rootstack, we have +10 years supporting global companies in their digital transformation. Contact us!

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