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The customer retention is an important factor for success of the company, increase and retain the customer base is essential for **the business to grow and progress.**
Actually, **Do you feel you are losing customers?**
**Is your business strategy focused on retention not working or you do not have loyal customers?** You are surely losing money.
**70% of companies claim that it is more expensive to acquire a new customer than to retain one**
Because of this, and because of the image of your company, it is essential to have **loyal customers**, who will take your company as the first option when acquiring new services and providing good references to potential customers.
A **workflow system** is a tool specifically designed to meet one or more internal processes, a crucial element in the retention of its customers as an additional service in the company.
The implementation of a workflow system will bring **positive benefits** on your company by increasing the productivity of your team to manual tasks automatically giving clear, fast and effective responses to your customers on the flows they handle with the company.
###Benefits of implementing a workflow system in your company
- **Increased productivity**
- **Speed in each management**
- **Ensures correct use of company standards**
- **Reduced costs on processes**
- **Improve customer service**
- **Encourages communication between your team**
- **Reduce administrative errors**
- **Keeps your company documentation safe**
- **Availability everywhere**
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We must pay attention to every request of our clients, with a workflow system we will manage in the best way the time of each user and thus solve the doubts of customers in a personalized and efficient way.
We will be able to retain and increase the fidelity of our customers by providing a personalized service with a workflow system focused on our processes.