It's not an easy decision: choosing which BPM expert company to partner with for the implementation of this solution can be a headache for many. That’s why, even though Rootstack is the right choice, our experts took the time to create an article to clarify the key aspects to consider before deciding.
At this point, you probably already know what BPM is, but we think it’s worth repeating. On our website, we explain it: “A Business Process Manager is a solution that increases productivity and automates repetitive tasks. It helps companies map their daily processes to study their behavior, remove barriers, control costs, and increase efficiency.”
Basic Steps to Choose the Right BPM Provider
1. Clearly define your goals and needs
Before reviewing proposals, define specific goals:
- Are you looking for a BPM software for the healthcare sector with regulatory compliance?
- Or a BPM software for accounting firms that simplifies financial closing?
- Are you interested in a BPM service provider that includes consulting, integration, training, support…?
Having clear criteria will allow you to accurately evaluate not only the technology but also the level of experience and support you'll receive.
2. Compare key features and emerging trends
Your needs explain why these features are decisive:
- Low-code / No-code & Citizen Developers: Modern tools democratize BPM, allowing non-technical professionals to design and improve processes, reducing pressure on IT.
- Smart automation and integrated RPA: After an internal study, we anticipate that by 2026, 65% of companies will adopt some form of automation, with RPA leading the way.
- Process mining + GenAI: The combination of real-time analytics and AI enables automatic anomaly detection and process optimization without constant intervention.
- Real-time monitoring and continuous improvement: It’s not enough to model processes. Dashboards and KPIs are vital to drive decisions and foster a culture of improvement. A study shows that only 15% of companies were satisfied with their BPM initiatives due to lack of follow-up.
- Security, compliance, and auditing: In regulated sectors like healthcare and accounting, compliance is essential. Studies show that companies using BPM reduce compliance incidents by up to 70%.
3. Evaluate the provider: more than just technology
Your decision should be based both on the strength of the solution and the capacity of the team implementing it:
- Industry experience: Verify use cases in healthcare or accounting.
- Business process management consulting services: Do they offer support from definition, modeling, and implementation to cultural change?
- Internal training so teams can adopt and optimize the tools.
- Support and strategic roadmap for several years.
- Scalability: A solution that grows with you, incorporating AI, automation, and rapid adaptations.
4. Success metrics: Real and tangible ROI
A good BPM provider will deliver concrete results. These metrics include:
- Cost reduction: Automating tasks reduces errors and rework. CMw Lab reports significant efficiency improvements.
- Increased agility: Ability to quickly adapt processes to market changes.
- Improved customer experience: 78% of companies report a positive impact when using BPM in customer interactions.
- Regulatory compliance: Audit tracking and strong traceability.
- Culture of continuous improvement: BPM drives systematic and dynamic process management.
5. Contract and commitment: what to include and expect
Before signing, make sure your BPM providers offers:
- Licensing aligned with your needs (users, modules, integrated services).
- Agreed KPIs and SLAs: Resolution times, availability, growth.
- Maintenance and evolution plan.
- Training guarantee for key users.
At Rootstack, we understand that choosing a BPM company is a strategic and complex decision. Even in the final stage of the decision, we are a BPM service provider designed to support you throughout the cycle with our expert team.
Trust the knowledge of a company with over 15 years of experience working on cutting-edge technological solutions. Contact us so our consultants can assist you with your new project.
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