5 areas in law firms that benefit from managed IT services
Table of contents
When a law firm receives an urgent request to review a multi-million dollar contract and can't access the document because its system crashed, the problem is no longer technical: it's strategic.
These types of situations highlight an increasingly critical reality for law firms: total dependence on technology, but its management is often neglected.
Managed IT services allow law firms to have secure infrastructure, constant support, and technological solutions tailored to their needs. From protecting confidential data to enabling secure remote work, these solutions make the difference between operating efficiently or falling behind.
Below, we show you five key areas where these services can transform the way your firm works.
5 areas of law firms that benefit from Managed IT Services
1. Information security and compliance
Common problem:
Law firms handle huge volumes of confidential client information, contracts, litigation, and legal strategies. A single security breach can result in financial loss, reputational damage, and even legal action.
How Managed IT Services help:
Managed IT service providers implement advanced cybersecurity policies, such as data encryption, firewalls, access control, multi-factor authentication, and continuous monitoring. They also help companies comply with regulations such as GDPR, HIPAA, or local data protection laws through regular audits and updated documentation.
Improvement example:
A corporate law firm managed to reduce cybersecurity incidents by 75% by migrating to a secure and managed cloud infrastructure, with 24/7 support and constant monitoring.
2. Efficient document management and digitization
Common problem:
Lawyers still rely on physical documents or outdated systems that make it difficult to quickly access files, collaborate remotely, or maintain version control.
How IT Managed Services help:
By implementing digital document management solutions (such as DMS - Document Management Systems), IT providers can automate the secure storage, search, and sharing of legal documents. They also integrate these solutions with case management systems, legal calendars, and secure email.
Example of improvement:
A family law firm was able to improve its attorneys' productivity by 60% by centralizing its digital files, allowing for quick access from any device or location.
3. Technical support and business continuity
Common problem:
Technical outages directly impact the ability to serve clients, submit documents on time, and hold important legal meetings. Many small firms don't have a dedicated in-house technical support team.
How Managed IT Services help:
Providers offer 24/7 proactive and reactive technical support, meaning they not only resolve incidents quickly but also prevent many of them before they impact operations. They also design backup and recovery plans for emergencies.disaster recovery to ensure continuity in the event of hardware failures, attacks, or human error.
Improvement example:
A litigation firm avoided the loss of critical documents during a server outage thanks to an automated cloud backup system managed by its IT provider.
4. Remote work and secure collaboration
Common problem:
With the rise of hybrid work, many firms lack secure solutions for their teams to access information from different devices or locations, creating security risks and lost efficiency.
How Managed IT Services help:
Managed IT services set up secure remote work environments, including virtual desktops (VDI), encrypted VPNs, collaborative applications (such as Microsoft 365 or Google Workspace), and user management systems with access levels. This allows attorneys, assistants, and administrative staff to work from anywhere without compromising security or productivity.
Improvement example:
A boutique intellectual property firm managed to maintain uninterrupted operations during the pandemic thanks to a virtualized infrastructure that enabled frictionless remote work.
5. Technology planning and scalability
Common problem:
Law firms often acquire technology in a reactive and unplanned manner, resulting in inefficient infrastructures, disjointed systems, and difficulty scaling with business growth.
How Managed IT Services help:
Providers act as strategic consultants, helping plan the firm's technological growth. This includes periodic audits, hardware and software upgrades, cloud migration, legal tech integration, and medium- and long-term system modernization plans.
Example of improvement:
A growing law firm was able to open two new regional offices with integrated connectivity, systems, and support from day one, thanks to technology planning advised by its IT provider.
A strategic ally for the present and future of law
IT managed services not only solve technical problems, but also drive the digital transformation of law firms. From protecting confidential data to improving remote collaboration, workflow optimization, and technological scalability, the benefits are tangible.
Hiring a IT managed services provider allows firms to focus on what they do best: providing high-level legal advice. By delegating technology management to expert hands, risks are minimized, operational stress is reduced, and competitiveness is gained in an increasingly digital legal market.