The Service Desk has been cataloged according to ITIL principles as the single point of contact (SPOC=Single Point of Contact) between the IT service provider and users for day-to-day activities.
The internal improvements within an organization are innumerable, however, the main ones can be defined as follows:
. Optimal management of incidents or business service disruptions.
. Service requests, attention and help to routine tasks related to internal services.
. Control of communications with users for such things as interruptions and planned changes in services.
. In general, attend the internal user in a single centralized place and organized to cover all their needs of attention by the IT department.
Support the departments of your company and optimize your time and resolution of problems related to the IT department.