AI chatbots are truly here to revolutionize the way companies serve their customers and users in general. One of the aspects that customers value most today is the quality of service and the experience they have when contacting companies, which is decisive when purchasing a product or leaving an e-commerce or online store.
Through Artificial Intelligence, these chatbots can solve any requirement that a user enters into the chat, understanding the need they have and channeling everything until a solution is found.
“AI chatbots can understand language outside of a set of pre-programmed commands and continue to learn based on the input they receive. They can also make pattern-based changes and get smarter over time as they experience new situations. This means AI bots can be applied to a variety of uses, from sentiment analysis to making predictions about what a visitor is looking for on your website", a Drift article said.
In the case of chatbots that are based on rules, they are programmed with a structured dialog that will not recognize the changes in the language that the user enters, in the case of an AI chatbot, it is trained to evolve and grow according to human interaction, since it also uses a process called "Natural Language Processing", making the chatbot more "intelligent" over time.
Chatbots have transformed the way customers communicate with businesses, making it a very useful digital solution for any business. You can create native chatbots that have a higher level of customization and are suitable for companies with very special characteristics and requirements.
But you can also create a chatbot using existing platforms, such as:
A chatbot focuses on helping companies in these three fundamental pillars: