BPM in the Telecommunications Industry: Benefits and Value for it Functions
Introduction
The telecommunications industry has made huge strides in the last two decades. According to figures revealed by Statista, it is estimated that the
total number of mobile subscriptions exceeded eight billion for the first time in 2019, reaching 8.3 billion subscriptions. In 2021, this figure will increase to 8.6 billion.
This translates into millions of people working within the telecommunications industry, which makes it an ideal place to automate your processes.
The International Society for Automation defines it as "the creation and application of technology to monitor and control the production and delivery of products and services." For all this, the application of a BPM tool, Business Process Management, a Process Management System is needed.
Automation in telecommunications tries to define and deploy services faster. It's about attracting and retaining new customers by reducing the time and cost required to activate and deliver services.
A giant-sized industry needs its daily processes and repetitive tasks to be managed by software or automation tools, in order to free up staff and allow them to focus on the end customer, achieving complete customer satisfaction and being able to offer a better service.
The telecommunications industry is going through rapid changes. Every day they get thousands of customers and users to serve, in addition to keeping pace with emerging technologies and positioning themselves in trends, all without neglecting their workflows and processes. Clearly, automation is a must.
In order to compete with other companies in telecommunications, it is necessary to stand out, and give the user the effectiveness and speed that he asks for and this is achieved by automating internal and external processes and tasks. Get the BPM that best suits the needs of your company and start the path of automation.
Telecom operators that have chosen to implement BPM are better equipped to overcome challenges such as: integrating disparate systems at lower cost, faster provisioning, automating manual processes, and others that help overall business success.