There are many technological advances that happen in front of us, the mobile era came to stay with the plan that a single user can do everything from a smartphone. Apart from the end use that we give as users we do not know everything that involves planning, developing and spread a mobile application to be public knowledge in a positive way.
As a company, you can have a new communication and sales channel for your customers and, depending on your business strategy, you can create personalized functionalities to attract your users as an indispensable tool to fulfill the functions of your services.
A mobile application corresponds to the native or hybrid development of an application specially created for mobile devices, which will be downloaded from an operating system store (Android, Apple, Microsoft and Blackberry) to be used when the users requires it, available on their phone in just a click, at any time and from any place.
Like other developments this can be developed in a personalized way to the company. Along with a category. There are free and paid applications that will have different advantages as well as corporate applications with the function of satisfying the needs of the clients, either to request a service, to buy a product, to contact the company directly, to make appointments or to have a history of everything handled with the provider.
The transparency that the applications handle can greatly contribute to the decision to download the user, we can know the most downloaded applications, with better qualification, latest updates from any mobile store.
It is likely that when you decide to develop a mobile application you already have a website that will help in creating the brand, colors, business structure, functionality and main purpose of the solution. If you do not have a website you should start a custom development of a mobile application, helping in the resource approach by minimizing the functionality and further enhancing the positioning of the company. It will not be necessary to have informative modules or that do not have an end or attraction for our clients.
As a company there will be two scenarios within the mobile applications: Create an application focused on the company, its services and the user experience or an application that has the purpose of serving as a platform for other companies to provide their services.
For example, a company could develop a mobile application so that its customers with the subscriber number see their statements or send comments and concerns to the customer service agents. While another company could develop an application as a service for the user to see the complete services of each company within a sector and through qualifications to influence their decision.
It is clear that the world of mobile applications is very large and is present wherever we go. Whether it is to talk to another person, see an address, access a place's timetable, buy food or pay for services.
The ease that gives an application to a user to perform these actions is remarkable and much taken into account by the customers. If we put on a scale a company that has a website for its clients to see the hours of attention vs a company that has a site and mobile application, the user will prefer to enter the mobile application that is direct, fast and easy to find the information.
It is important to give customers a necessary tool in the day to day, easy to use and understand so that our company can stand out among the competition, streamline processes, increase internal productivity and finally meet the expectations of our customers.