How to manage remote communication with an IT staff augmentation company in the USA

January 23, 2024

Tags: IT Staff Augmentation

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Finding and hiring specialized IT talent is a constant challenge for business leaders looking to stay ahead in a competitive environment. An increasingly popular strategic option is hiring IT staff augmentation companies in the USA, which offer access to highly trained professionals without the complexities associated with full-time hiring.


However, effectively managing remote communication with these partners is essential to ensure successful collaboration and achievement of business objectives. That is why we decided to create this article, to share key strategies to maximize efficiency and effectiveness in managing IT staff augmentation teams in the USA.



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Communication strategies between a client and an IT staff augmentation company in the USA

1. Define clear objectives and expectations

Before embarking on collaboration with an IT staff augmentation company, it is essential to establish clear objectives and expectations. Clearly define roles and responsibilities, deadlines, and expected results. The more precise you are in communicating your needs, the easier it will be for the remote IT team to understand and meet your requirements.


“Setting clear goals and expectations is crucial for any team, but even more so for remote software development teams. Without clear goals, team members can lose sight of what they are working toward and become demotivated”, they noted in a LinkedIn article.


2. Selecting a company with a track record

Choosing the right company is crucial. Research and select an IT staff augmentation company with a proven track record of success on similar projects. Analyze reviews, testimonials and case studies to evaluate your experience and ability to meet expectations.


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3. Establish transparent and efficient communication channels

Effective communication is the backbone of any successful collaboration. Establish clear and efficient communication channels, using platforms and tools that facilitate regular interaction with your IT staff augmentation team. Video conferencing, real-time chat and project management tools are essential to maintain fluid and transparent communication.


4. Encourage transparency and collaboration

Create an environment that encourages transparency and collaboration with the IT staff augmentation company you hire. Encourage team members to share updates, challenges, and solutions openly. Effective collaboration depends on a constant exchange of information and building an environment where local and remote teams work together toward common goals.


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5. Set regular meeting times

Despite physical distance, it is crucial to maintain a regular connection with the remote team. Establish regular meeting times to discuss progress, address concerns, and align strategies with the IT staff augmentation company. These meetings not only offer an opportunity for refreshers, but also strengthen team cohesion.


“As a leader, it is essential to have regular one-on-one meetings (both virtual and in-person) with both your direct reports and the team to build deeper relationships”, they noted in a Forbes article.


6. Use cloud collaboration tools

Leverage cloud collaboration tools to facilitate document sharing, project progress tracking, and real-time collaboration with your IT staff augmentation company. Platforms like Google Workspace, Microsoft Teams, or Slack can significantly improve team efficiency by providing a centralized space for collaboration.


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7. Facilitate cultural integration

Although remote IT staff augmentation teams may be located geographically far away, cultural integration remains essential. Host virtual events, promote participation in cross-departmental projects, and foster a sense of belonging so that the remote team feels an integral part of the organizational culture.


8. Constantly measure and evaluate performance

Establish clear metrics to evaluate remote team performance. Conduct periodic assessments to identify areas for improvement, recognize achievements, and adjust strategies as necessary. Regular feedback is essential to maintain the quality and effectiveness of joint work.


Effective management of remote communication with an IT staff augmentation company in the USA requires a strategic approach and continuous commitment. By setting clear expectations, utilizing modern technologies, and fostering a culture of collaboration, business leaders can maximize the benefits of having a highly skilled remote IT team.


Investing in remote communication management will not only strengthen current collaboration, but will also lay the foundation for future successful partnerships in the dynamic world of information technology.


Do you need an IT staff augmentation team for your next software project? At Rootstack, we have +13 years of experience supporting companies in their digital transformation. Contact us.


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