Although your technology partner's team is highly experienced and has overcome a thousand challenges throughout the completed projects, the truth is that the first day of work with a new client will always be complex. Starting a new project means starting from scratch, reacquainting yourself with new work culture, a new dynamic, and a new environment.
Many companies have created a kind of manual, in which they explain essential aspects on how to receive the new members of a team, keys to making them feel more comfortable and welcome, being empathetic about the roles they are going to play in the company, and not seeing them as a threat.
When recruiting new collaborators, we have been able to confirm the importance of a good induction and how it influences the correct development of resources in a company. This applies to any type of team, whether it is a technology partner or one hired via Staff Augmentation.
To many, it may seem like a waste of time, but induction is essential so that the new collaborator or the technology partner's team knows the environment where they will work, becomes familiar with the culture of the in-house team, and manages to fit into their space.
Another important aspect is that, from the first working day of the partner team, the roles and responsibilities of each of the members of the in-house team are clarified so that there is no confusion or stumbling blocks in the workflow.
Openness to learning and change must prevail in the culture of your in-house team and technology partner. In the world of technology, everything is about evolving and transforming, so changes in work teams must also be something natural and not extraordinary.
By being open to change, teams will be more willing to work in collaboration with outsourcing professionals, since they understand that they will bring greater expertise, quality, and speed to projects for the benefit of all.
It is also essential that employees are empathic with the new team, answering all their doubts and being a kind of guide while the adaptation period passes. At the same time, the partner also has to be very patient while catching up on how the client's company is running. It is necessary that the company and the partner are fully aligned to achieve the common objectives in the projects.
Adapting and training a new technology partner is something that takes time and cannot be solved overnight. The first weeks of work are good for training the outsourcing team on their responsibilities and tasks to be executed, solving the basic doubts that arise along the way, and learning work-at-home methodologies.
Many companies give a period of one to three months to adapt to new employees, to study their potential, their work culture, and qualities such as responsibility, discipline and commitment. It is appropriate that you give your partner a period of time to adapt, but you have to know how to recognize when he has not done the right thing. Don't give too much time either, as that means wasted time and budget, as well as project delays.
Communication is essential to evaluate the performance of the partner's team, to know how they feel about their role within the project or if they have any observations to improve the workflow. Feedback is a very healthy practice since it allows building an honest and transparent working relationship, essential to work hand in hand and towards the same common goal.
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