Security standards applied by IT managed services companies
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A strategic decision: relying on an external provider
Entrusting a company's IT management to an external provider is not simply an operational decision: it is a strategic commitment that puts the digital heart of the business at stake.
In a world where cyberattacks ignore size or industry, IT managed services companies become silent guardians of critical infrastructure, sensitive data, and operational continuity.
But how secure are systems really when they are delegated?
Knowing the security standards, protocols, and strategies that these providers apply is not only advisable: it is essential for any leader who values the resilience and future of their organization.
Why is security so important for IT managed services companies?
IT managed services companies (MSPs) are responsible for managing, monitoring, and optimizing a company's technology infrastructure. This includes everything from networks and servers to software, storage, backup, cybersecurity, and technical support.
Therefore, your level of security compliance has a direct impact on business continuity, the protection of confidential information, and regulatory compliance.
A security breach can not only mean the interruption of operations, but also legal sanctions, loss of reputation, and considerable financial damage.
Security standards MSPs must comply with
Serious companies in the sector adhere to international regulatory frameworks and best practices that ensure rigorous management of technological risks. Below are the main standards they typically apply:
ISO/IEC 27001
This is the most recognized international standard for information security management (ISMS). Companies certified under this standard have systematic policies, processes, and controls to protect the confidentiality, integrity, and availability of data.
“Compliance with ISO/IEC 27001 means that an organization or company has implemented a system to manage risks related to the security of the data owned or managed by the company, and that this system respects all the best practices and principles enshrined in this International Standard,” explained the official ISO website.
NIST Cybersecurity Framework
Developed by the U.S. National Institute of Standards and Technology (NIST), this framework provides a structured approach to identify, protect, detect, respond to, and recover from cybersecurity threats.
SOC 2 (Service Organization Control 2)
This report, audited by independent third parties, assesses service providers' handling of data based on five trust principles: security, availability, processing integrity, confidentiality, and privacy.
GDPR and other regional regulations
To operate with European companies or handle data of EU citizens, IT managed services companies must comply with the General Data Protection Regulation (GDPR). The same applies to laws like the CCPA in California or the Personal Data Protection Act in Latin America.
Good practices applied by IT managed services companies to ensure security
In addition to complying with standards, providers implement a series of technical and organizational best practices that strengthen their clients' security posture:
Data encryption in transit and at rest
All sensitive data must be encrypted to prevent unauthorized access, both while traveling over networks and while stored.
Multi-factor authentication (MFA)
To prevent unauthorized access, more than one form of verification is required when accessing critical systems. This is one of the most effective controls against credential theft.
Centralized Patch Management
Security updates should be applied systematically and quickly to close vulnerabilities in software and operating systems.
Automated Backups
Regular, encrypted backups ensure data recovery from disasters, human error, or attacks such as ransomware.
24/7 Continuous Monitoring
The most reliable MSPs offer proactive monitoring of systems and networks to detect anomalous behavior before they become serious incidents.
Segregation of Duties
Access to systems and data is limited under the principle of "least privilege," reducing the possibility of internal abuse or accidental errors.
Risk mitigation strategies implemented by MSPs
IT managed services companies also adopt various preventative and incident response strategies to minimize the impact of threats:
Regular vulnerability assessments
Penetration testing and vulnerability scanning are performed to discover and correct flaws before they are exploited.
Incident response plans
Having clear protocols for responding to a cyberattack or breach helps contain the damage, notify affected parties, and restore operations quickly.
Cybersecurity drills
Some MSPs train client staff through simulations to improve preparedness and response to real-life events.
Education and awareness
Employees remain one of the weakest links in the security chain. Therefore, many companies include ongoing training to reduce the risk of phishing and other social engineering threats.
Include security in the contract
“Clearly explain cybersecurity expectations from the outset. Ask candidate MSPs to demonstrate their ability to meet your security requirements when managing their network. During negotiations, you can ask a candidate MSP to explain how they manage a customer's network,” explained a cybersecurity document from the Australian Government.
How to evaluate the security of IT managed services companies?
When hiring an MSP, it's key to conduct a thorough analysis of their security approach. Here are some aspects to consider:
- Up-to-date certifications such as ISO 27001, SOC 2, etc.
- Clear information security policies.
- References from previous clients, especially if they operate in regulated industries.
- Transparency in incident management.
- Cybersecurity insurance coverage.
- Ability to adapt to industry-specific regulatory frameworks.
Security as a decisive factor when hiring IT managed services companies
The decision to entrust critical tasks to IT managed services companies should not be taken lightly. Security is not an "extra," but a fundamental requirement. that guarantees a company's continuity, integrity, and reputation.
The most robust providers are distinguished not only by the technology they use, but also by their security culture, regulatory compliance, and proactive approach to risk prevention.
For business leaders, understanding the standards and practices these strategic partners apply is essential for making informed and secure decisions.