Chatbot

Chatbots are nothing but a computer programs or software built to engage with any message they receive, automatically generating a response. In other words, it’s a bot programmed to generate an appropriate response to a specific message.

“Chatbots can be as simple as rudimentary programs that answer simple queries with a one-line response, or as sophisticated as digital assistants that can learn and evolve to offer ever-increasing levels of customization as they collect and process data. information”, explained Oracle on its website.

Although chatbots may seem like a futuristic digital solution straight out of a movie, they are now part of everyone's daily life. Every time you enter an e-commerce and make a query through the chat, you are interacting with a chatbot, for example.

Chatbots are based on Artificial Intelligence, they work with natural language processing and Machine Learning, all this allows them to process data to offer the user an answer according to their question.

How does a chatbot work?

This is the workflow:

• The user enters a query.
• The chatbot analyzes the requirement that the user has entered, they explained on the Drift portal.
• Identify the keywords.
• Create an answer according to the entered query.