Makes it easy to track customer communications
Crisp.chat allows businesses to add live chat functionality to their websites and apps.
In addition to live chat, Crisp.chat supports other messaging channels such as email, SMS, and social media messaging platforms.
Chatbots can be programmed to answer common questions, gather initial customer information, and escalate issues.
Crisp.chat provides tools to track website visitors and analyze their behavior in real-time.
Crisp.Chat has three types of plans available, from free plans that might benefit startups to paid enterprise plans with a complete suite of tools to automate customer support and communications fully.
The automation element helps generate more sales. Customers value a service agent’s assistance as something positive and increase the probability of making a purchase.
It unifies the communication channels with the clients. Also, service agents will be able to respond to customers on different channels from the same app.
One thing that stands out on the Crisp.Chat offering is their catalog of integrations. It can be integrated with almost every social media service, messaging applications, and even regular SMS.