Jira Service Desk

Manage And Solve Problems Quickly

Jira Service Desk is one of the three main modules of Jira, the massive software development tool. It enables business, development, IT, and operations teams to collaborate at speed. Respond to change and deliver excellent service experiences to customers and employees quickly.

The service desk module offers a platform to set, create, manage and resolve everything related to tickets. It facilitates dealing with any complaints, problems or issues your clients might have and resolve them more effectively.

This module is available for everyone already working with Jira Software. You’ll be able to set all the fields and essential data regarding the tickets your customers will be using to communicate with you on this platform.

This is what defines us

AVAILABLE SERVICES
+45

INCREASED WORKFORCE
150%

OUTSOURCING PROJECTS DELIVERED
+80

PROJECTS DELIVERED
+300

Main features

With Jira Service Desk, you can manage the work between teams with a platform so that your employees and clients receive the help they need quickly. Improve incident management, uniting development and IT teams.

It adjusts to the needs of the company.
It allows all teams, be it IT, HR and even legal, to set up a help desk and adapt it to their requirements.
Offer good user experience to customers.
Users can track work on a collaborative platform.
Connects to Jira issues.

Our Selection Process

1

INTEGRATE IT WITH JIRA SOFTWARE

Since Jira Service Desk is part of JIRA’s multiple modules, you can easily integrate it with Jira Software.

2

INTERACT WITH YOUR CLIENTS

Jira Service Desk gives you a platform through which you can quickly interact with your clients and let them know you're working on their issues.

3

KEEP TRACK OF THE ISSUES

Keep track of every issue/problem your clients might have by managing all of them through Jira Service Desk.

4

INTEGRATION

Atlassian Marketplace offers over 1,000 trusted apps and integrations to ensure that Jira Service Management can be tailored to fit any use case.