BPM: Guía funcional para la creación de la solución

Introduction

Modern organizations operate in increasingly complex environments, where speed of response, operational efficiency, decision traceability, and adaptability have become critical competitive factors.

Despite technological advancements, many companies continue to manage processes using emails, spreadsheets, scattered documents, and manual procedures, leading to inefficiencies, delays, errors, and a lack of visibility.

Business Process Management (BPM) has emerged as both a discipline and a technological platform that enables the continuous modeling, automation, execution, monitoring, and optimization of business processes.

This document describes the vision, architecture, components, functionalities, and technical considerations necessary to build a next-generation enterprise BPM platform capable of supporting operational, administrative, financial, regulatory, and customer service processes.

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