How insurers transform claims with AI and OCR

Introduction

The insurance business depends on speed and accuracy in information management. Every customer interaction, from underwriting to claim payment, generates documents that must be processed reliably.

However, insurers face a structural challenge: 80% of the information they receive is unstructured, originating in PDFs, scanned images, emails, or medical reports in various formats.

Manual processing of this information generates:

• Long response times: days or weeks to review, validate, and record data.
• Increasing operational costs: need for large back-office teams.
• Human errors: incomplete, duplicate, or incorrect data that impacts payment decisions.
• Reputational risk: dissatisfied customers due to slow processes or unjustified rejections.

In an increasingly competitive market with more demanding customers, these inefficiencies are unsustainable. That's why industry leaders are investing in Intelligent Document Processing (IDP), a solution that combines OCR, NLP, and artificial intelligence to transform documents into actionable data and real-time business decisions.

 

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