Intelligent automation in the public sector: Benefits and use cases

Introduction

Public administration faces increasing pressure to modernize its operations. The high demand for services, the scarcity of human and financial resources, and the need for transparent and efficient management have created a scenario where digital transformation is not an option, but a necessity.

While there has been progress in the digitization of forms and procedures in recent years, many processes remain manual, slow, and error-prone. Intelligent automation allows us to go further, integrating cognitive capabilities into systems to make decisions, answer queries, and execute tasks autonomously.

Through the combination of technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and machine learning, governments can reduce employee workload, optimize operational flows, and offer more agile and accessible services to citizens.

This document presents the fundamentals, benefits, use cases, and key recommendations for successfully implementing these solutions in the public sector. Download it now!