In today’s world, where competition between companies is fierce, it is not enough to simply have a credit collection software that only fulfills its basic functions. The real value lies in having one that delivers more than expected, which of course can be achieved by integrating it with an artificial intelligence tool.
AI is one of the fastest-growing technological trends across industries, already being used in several key processes to maximize productivity and free up human staff so they can focus on critical tasks. Banking and financial companies have not been left behind.
The World Economic Forum, in one of its articles, states: “AI is rapidly transforming factories, accelerating the shift towards smarter and more efficient operations. From predictive maintenance to quality control, AI-driven systems are optimizing production lines, driving cost savings, and reducing emissions.”
Workflows of a collection software powered by artificial intelligence
Predictive analysis and dynamic scoring
With machine learning algorithms, the system can analyze historical data, payment habits, credit history, and macroeconomic variables to predict recovery probability. This way, it prioritizes accounts with higher expected return, avoiding disproportionate efforts on debtors with very low payment probability.
Automation of interactions (bots, IVR, email)
An AI-powered software can handle frequently asked questions, send personalized reminders, or make automated calls within legal limits. These virtual assistants resolve up to 25% of repetitive interactions without human intervention.
Smart routing and automatic escalation
The system decides when to involve a human agent, based on risk level, case complexity, or debtor’s response, reducing bottlenecks and improving management times.
Automatic tracking and auditing
Every interaction (message, call, negotiation) is recorded, with automated flows that trigger alerts or escalations if there is no response within predefined times. Additionally, this strengthens regulatory compliance and reduces the risk of lawsuits for improper practices.
Continuous learning and strategy adjustment
AI not only acts, but also learns. Through feedback on real outcomes, it adjusts scripts, tactics, and prioritization rules to improve over time. Recent research even explores the use of large language models (LLMs) to automate negotiations with different intelligent virtual agents.
How to hire an expert team in artificial intelligence implementation
Now that we know what artificial intelligence can do in a collection software, it’s time to take action and hire the right team for its implementation, isn’t it? Correct. But where should you look?
The most convenient solution for any company is the IT Staff Augmentation service, which allows you to add to your internal team a group of engineers certified and experienced in both artificial intelligence tools and collection software, without the additional costs of a full-time employee.
An IT Staff Augmentation team with AI expertise offers the following benefits:
Smarter automation and greater efficiency
One of the main benefits of hiring an AI expert team is the automation of manual and repetitive tasks. Examples of activities that can be automated through advanced natural language processing (NLP) and machine learning techniques include simple code generation, automatic error correction, and software testing.
If repetitive processes are automated, teams can focus on more strategic and valuable elements, allowing for faster production and higher product quality.
Software creation through artificial intelligence
It may sound bold to entrust software development to another software system, but outsourcing agencies leverage artificial intelligence to complete code lines and solve problems quickly—delays that in other situations could take days and increase project costs.
AI is established as an assistant that will enable any company to be more productive, from creating applications to deploying predictive models within existing decision-making systems.
By integrating such tools, companies will gain new data-driven capabilities, full personalization, and more efficient internal operations. The outsourcing agency hired must have proven experience in this type of work.
Rootstack is one of the world’s most recognized companies in this type of service. Trust our 15 years of market experience and developers located in more than twenty countries, proficient in English and other languages.
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