How MSP healthcare providers help you reduce costs while improving patient care

Hospital, clinic, and healthcare facility leaders are looking for new ways to streamline their operations in today's healthcare environment, where operating costs are skyrocketing and the pressure to deliver a high-quality patient experience is ever-increasing. 

An increasingly popular solution is working with a specialized healthcare MSP (Managed Service Provider), which not only helps reduce costs but also improves service levels and business continuity.

Healthcare IT managed service providers can become strategic allies for CIOs, CTOs, and operations managers who need to ensure system availability, data security, and agility to respond to patient needs without disproportionately increasing technology spending.

What is a healthcare MSP provider?

A healthcare MSP provider offers IT and workforce management services designed specifically for the complex, regulated healthcare environment. This includes network, server, and storage monitoring and management, cloud migration, disaster recovery, cybersecurity, and regulatory compliance.

According to Health Tech, “If you have a large medical institution, there may be an office manager, but there may not be staff with technical expertise. They may need a combination of general IT support and cybersecurity. A large hospital may not need a comprehensive solution, so you can choose what to address, such as a deficiency in threat detection.”

This means that the MSP model is flexible: each organization can choose the services it needs, from comprehensive support to point solutions for critical infrastructure or cybersecurity issues.

How MSPs help reduce costs

One of the main reasons healthcare organizations adopt a managed IT service provider is to save on operational costs.

Philip Bradley, digital health strategist at HIMSS, quoted by Health Tech, explains that MSPs “spread infrastructure costs over a longer period and take healthcare systems out of the hardware upgrade cycle.” Instead of making large infrastructure investments every few years, an MSP's monthly payment model allows those costs to be converted into a predictable and controlled expense.

The Verified Market Reports report supports this trend: “Businesses are looking for ways to improve operational efficiency and reduce costs, which has led to the outsourcing of IT services to managed service providers. It is estimated that by 2025, 85% of businesses will have adopted the cloud-first principle, highlighting the growing role of MSPs in cloud management and security services.”

In addition, automation is a key factor. MSPs use tools that streamline monitoring, reporting, and regulatory compliance tasks, reducing human error and the costs associated with infrastructure failures.

Impact on the patient experience

Cost reduction isn't the only benefit: by outsourcing IT management and other processes, internal teams can focus on what really matters: the patient.

MSPs offer 24/7 monitoring, disaster recovery plans, and advanced security, reducing the timedowntime and ensures that critical systems like electronic health records (EHRs) are always available.

This translates into a smoother experience for patients, who don't face delays in care due to system failures or long wait times to process clinical information.

In addition, many healthcare MSP providers include business intelligence services, providing detailed reports that allow leaders to make data-driven decisions about resources, staffing, and costs. This helps improve shift planning and ensures there is always enough staff to meet demand, which directly impacts patient satisfaction.

Factors to consider when choosing a healthcare MSP provider

If you're considering working with a healthcare MSP provider, it's important to keep the following points in mind:

Healthcare Experience: Not all MSPs are familiar with HIPAA or other local regulations. Make sure your provider understands data privacy and security requirements.

Scalability: The ideal partner should allow you to scale services based on demand, without disrupting your operations.

Comprehensive offering: Some MSPs offer only IT services, while others also cover staff management, recruiting, and agency administration. Identify which approach best meets your needs.

24/7 support: Healthcare doesn't stop, and your provider should offer constant support to ensure your infrastructure is always available.

Real-world impact example

Imagine a mid-sized hospital suffers a server outage over a weekend. Without a robust recovery plan and available IT staff, downtime can last for hours or even days, impacting appointments, surgeries, and patient care.

A managed IT service provider can monitor the infrastructure in real time, detect the failure immediately, and activate a recovery plan that minimizes disruption, allowing the hospital to return to operations in minutes.

This type of agile response not only saves costs but also protects the institution's reputation and patient trust.

Rootstack: Your strategic partner in healthcare

At Rootstack, we understand the unique challenges healthcare systems face in the digital age.

As a healthcare MSP provider, we've worked with hospitals and clinics to design solutions that improve the availability of critical systems, optimize IT costs, and strengthen the security of patient data.

Our services include 24/7 monitoring, cloud migration, network management, advanced cybersecurity, and disaster recovery plans, always tailored to your organization's needs and budget.

Want to learn more about Rootstack? We invite you to watch this video.