There is a tool that allows a company to be in constant contact with its customers or users: a chatbot. This useful tool is usually installed on company websites and allows people to communicate with a worker or with a bot that will automatically answer any doubts they have and any other type of question.
Among the different chatbots available, those that are open source stand out. In Bootpress they explain “Open source chatbots are messaging applications that simulate a conversation between humans. Open source means that the original code of the software is freely distributed and can be easily modified. Open source software leads to higher levels of transparency, efficiency, and control through shared contributions. This allows developers to create higher quality software while increasing their knowledge of the software platforms themselves."
A chatbot is ideal for imitating a conversation between people, which is why they are used by companies in their customer service and thus be able to receive all the doubts and questions from their users and then channel them according to their importance.
In Open Source For U they explain “A chatbot acts like a typical software application. It has an application layer, a database (knowledge base), and APIs to call other external managers. Most bots are trained on past information, so organizations have discussion logs to update the chatbot's capability. Developers use these logs to analyze what clients are trying to ask. Using a combination of machine learning models and tools, developers coordinate customer queries and respond with the most appropriate response.”
This is how an open-source chatbot works and its most outstanding features. Among these types of tools, some stand out that are the most used by companies, such as Bootkit and Bootpress.
If you want to add an open source chatbot to your company's website, we give you a list of the best options in this style of tool:
This is an open-source platform aimed entirely at developers who want to build their own chatbot tool. It offers access to multiple functions and connections, which make the tool customizable to suit the client.
In Botpress they explain “It is known for being a code-centric platform that is easy to use for developers. Botkit is just one part of a larger set of developer tools and SDKs that encompasses the Microsoft Bot Framework.”
On their own official website they offer a clear definition of this tool, saying “Botpress is designed to create chatbots using visual streams and small amounts of training data in the form of intents, entities, and spaces. This greatly reduces the cost of developing chatbots and lowers the barrier to entry that data requirements can create.”
At Rootstack, our expert developers have created and updated various chatbot tools for our international clients. Contact us and do not let your users and clients not have effective customer service on their website.