BPM for the Healthcare Industry: Value Features and Benefits

BPM for the Healthcare Industry



How can a BPM help the medical industry?


A BPM, seeing it as both a discipline and a set of technological tools, is of great benefit to medical institutes. His main contribution is focused on analyzing, optimizing, creating harmony, and, eventually, automating workflows.


All this procedure is executed through a vast selection of technological tools that allow data analysis, IoT, robotic process automation, or RPA, artificial intelligence, machine learning, and other solutions.


Functionalities of a BPM ideal for a medical institute:


  • Visualize business functions and processes, presenting them as easy-to-understand flowcharts.
  • Redesign and improve all inefficient processes and bottlenecks.
  • It allows you to analyze and measure the results of the processes, presenting key performance indicators (KPI) after executing and monitoring them.
  • Adjust all the processes based on the data collected in the previous phases.
  • Using software bots, automate repetitive activities that take up a lot of staff time.
  • Through intuitive panels manage tasks, statuses, roles, and history.


Value of a BPM in the clinical process



Doctors, nurses, and hospital staff face challenges and unpredictable events on a daily basis, while they have to deal with administrative processes that often lack optimal organization.


Business process management software is a valuable tool in this regard as it helps healthcare professionals to set up and perform various clinical activities, including therapeutic treatments, rehabilitation exercises, examinations, etc.


For example, with a BPM in a medical institution you can:


  • Help medical staff understand the processes they need to be involved in, and understand the overall workflow and relationships between employees through the use of simple flow charts.
  • Centralize and make process management consistent and cohesive, all through a single command center. An automated process allows, for example, to trigger specific clinical tasks under certain conditions (such as a request for emergency intervention if a patient is in a life-threatening situation) and assign them to the most suitable employees.
  • It speeds up the treatment cycle by automatically obtaining patient data and sending it to the hospital database through RPA bots to create their history. This makes the work of doctors more effective since they can immediately begin diagnosing the patient, and selecting the appropriate therapies.
Automate administrative tasks

In a medical institution, there are not only doctors and nurses, it is also made up of various departments that must deal with a large amount of paperwork on a daily basis, such as insurance information, payments, collections, and others. A BPM is of great benefit to these processes, it helps reduce errors and free staff to focus on other tasks.


A BPM solution can:


  • Improve the organization of work hours with systems that connect staff with the human resources department.
  • Streamline any maintenance process, activating a request for intervention by a specialist in case of failure.
  • Procurement of medical equipment will be made more effective by automating inventory tasks with asset tracking tools, or other devices, as well as automating replenishment processes by triggering an alarm when stock is about to run out.
  • Have an online reservation system to facilitate patient scheduling, sending pre-appointment reminders and highlighting missing data.
  • Employees in charge of payment and billing procedures will benefit from the automatic extraction of patient information directly from hospital databases, being able to insert it into invoice forms.


BPM success stories in a medical institute

Rootstack's experienced engineers developed a web application called One Time, which focused on helping insurers manage all the information and services they offer to their patients or clients, handling issues related to the medical care they receive, the caregivers they are assigned to serve them, keeping track of invoices and payments.


It is not a web application used by patients: it is dedicated to helping insurance companies organize their internal workflow, and improving the care they offer to their elderly clients. With this BPM tool, insurance companies can speed up processes, serve their clients quickly and thus allow hospitals to give patients an almost immediate diagnosis, avoiding waiting hours waiting for approval.