Evolution of a medical survey platform into a Patient-Reported Outcomes system

The client was undergoing a major platform transformation, shifting from traditional satisfaction surveys to a system focused on Patient-Reported Outcomes (PRO).

This evolution entailed several challenges:

• Ensuring data integrity and consistency within a more complex and sensitive environment.
• Scaling the platform to support a growing number of clients and medical institutions.
• Maintaining the stability of the production environment while developing the new solution.
• Overcoming existing infrastructure limitations without compromising performance.
• Providing healthcare professionals with greater visibility into patient outcomes and trends.

The platform needed to evolve progressively without disrupting the existing services used by medical institutions.

Rootstack implementó una estrategia integral que combinó innovación, continuidad operativa y escalabilidad para evolucionar la plataforma existente hacia una solución enfocada en Patient Reported Outcomes.

El primer componente fue el desarrollo de una nueva generación de encuestas orientadas a resultados clínicos. La plataforma incorporó encuestas periódicas para monitorear la recuperación de los pacientes después de procedimientos médicos. El envío de estas encuestas se automatizó mediante dispositivos móviles y correo electrónico en diferentes etapas del tratamiento, mientras que la estructura de datos se amplió para capturar métricas clínicas relevantes además de indicadores de satisfacción.

Rootstack also evolved the existing platform to ensure operational continuity and enable progressive modernization. The production environment underwent active maintenance to guarantee availability, while key components were refactored to enhance performance and stability. New PRO capabilities were integrated incrementally without disrupting existing operations.

To support business growth, the backend was optimized to handle higher volumes of users and data. Multi-tenant capabilities improved the management of multiple clients, simplifying the administration of various medical institutions and reducing onboarding times for new clients.

The solution strengthened analytics and visualization capabilities through advanced dashboards featuring key metrics on satisfaction and clinical outcomes. Institutions could visualize patient trends and progress over time, as well as analyze performance by physician and service area.

The experience was also optimized for both patients and healthcare professionals. Surveys were designed to be simple, accessible, and mobile-friendly, while professionals gained access to more intuitive interfaces for reviewing and analyzing information critical to clinical and administrative decision-making.

The platform's evolution provided greater visibility into patient data, improved recovery tracking through clinical outcome-based surveys, and delivered a more scalable solution ready to support the continued growth of medical institutions, user bases, and data volumes.

The solution was implemented using PHP, Laravel, JavaScript, and jQuery.