Implementing RPA to automate searches
Rootstack created robots with UiPath to automate and streamline the search for profiles on LinkedIn for the recruitment team.
Intelligent services and content platform for educational institutions
Rootstack worked hand in hand with the team at this educational institution
for the migration of their website and the creation of several automated processes.
About the Project
About the Project
The Institute, a government-run educational institution, faced the challenge of modernizing its digital infrastructure to improve services for students, faculty, and administrative staff. Its main challenges included designing a scalable help desk system that could adapt to different departments, restructuring and migrating the institutional website to a more robust and flexible platform, and ensuring compatibility with an artificial intelligence chatbot planned for future phases of the project.
Our Solution
To overcome these challenges, Rootstack implemented a comprehensive solution on three fronts. First, they developed a Help Desk system using GLPI, which allows users to report incidents through online forms categorized by problem type. This system manages the automatic routing of tickets to the responsible departments and includes escalation mechanisms so that critical cases can be handled by higher levels, such as deans or directors.
In parallel, the complete migration of the institutional website to Drupal was carried out, modernizing ITSE's digital infrastructure. This new platform offers greater flexibility for content management, the creation of specialized microsites, such as the "Special Projects and Networks" site, and ensures agile and scalable maintenance over time.
Finally, as part of the future vision, the groundwork was laid for the integration of a natural language chatbot, designed to offer self-service to users and complement ITSE's digital support channels.
Thanks to these initiatives, the institution now has a centralized and efficient help desk system, a modern and scalable web portal, and the necessary infrastructure to implement artificial intelligence solutions that continue to enhance the digital experience of its users.
Benefits obtained by the client
Centralized and efficient help desk system with clear escalation paths
Modern, scalable and easy-to-manage institutional website based on Drupal
Laying the groundwork for future AI-powered improvements through the implementation of chatbots
Improved user experience for both internal staff and external visitors
Our Main Services
Our Main Services
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 80% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 80% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 80% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 80% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.
Explore nuestro portafolio de soluciones de software de alto impacto
Explore nuestro portafolio de soluciones de software de alto impacto
Chatbot services to automate processes
We programmed a conversational bot integrated with our ERP that achieved key improvements in both the quantity and quality of leads.
Power BI solutions for internal reporting
Rootstack provided expert advice to develop a platform designed to automate complex reporting workflows at a university.