Software architecture project based on separation of duties
Rootstack worked on a project that dealt with a separation of the backend and the creation of a signature queue process due to the size of the files so that the servers do not collapse.
Success Story: Development of Queuing System for Appointment Creation
Rootstack supported an energy company to implement an appointment reservation system integrated with the provider's services.
Challenge
Our client receives a large flow of users in its branches for different reasons, from procedures related to payment, claims, and more. Excessive queues and waiting are among the main dissatisfactions, which is why the company partnered with Rootstack to develop a system that allows booking appointments online.
Our Solutions
Rootstack together with a team of talented software developers created a queuing system for creating appointments in different branches. All the necessary integrations were carried out with Ensa's current systems to flow with updated information.
The appointment process is intuitive with a modern design. When completing the chosen branch, the system brings up the available shifts and allows selecting the preferred date and time, and then the personal data must be completed. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.
When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.
Main features:
- Appointment creation modality with different fields and alerts
- Email notification of new appointments
- Appointment cancellation page
- Unique code generation
A team of experienced Rootstack developers did the sophisticated work of integrating with Ensa's systems so that customer service employees have up-to-date information. With the help of Rootstack, the company managed to reduce waiting time and improve the efficiency of its service area.
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Our Main Services
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 96% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 96% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 96% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.
IT Staff Augmentation Services
Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with a team with 15+ years of experience.
Managed Teams
High-performance IT teams integrating AI methodologies to maximize efficiency. We function as a seamless extension of your company, with a 4.8 Clutch rating.
Managed Services
We automate your daily IT operations so your business can scale with stability and peak efficiency. Trust a company with an 96% client retention.
Solution Discovery
We combine data strategy and technical vision to transform ideas into execution plans ready for the AI era.