Success Story: Improving Errors and Performance in a Mobile Banking App

Rootstack provided support to a Banking institution to improve critical errors in the operation of its mobile identity app.

Challenge

 

Creditoken Mobile is an innovative mobile application that allows users to securely authenticate themselves through their Android or IOS device and verify transactions to provide security and protection when initiating online transactions.

 

This App had faults in its operation, which meant frequent complaints from its customers, and it was also being penalized by Google for having a crash percentage greater than 5%.

 

The finance company sought help from Rootstack for our expertise in mobile development to identify and solve these problems.

 

Credicorp Bank

 

Our solutions

 

The first step was to install an error analytics tool to understand where errors were generated and find the causes using Firebase's Crashlytics. Then we worked on fixing these errors and we reduced the crashing rate from 5% to 0.3%.

 

Through Crashlytics another error was detected: memory leaks. The handling of the windows that were shown to the users was not being adequate and this generated internal problems when managing the application.

 

rootstack

 

Rootstack software developers also worked to further strengthen security by implementing KeyStores to encrypt passwords and make them protected against attacks that the application may have.

 

Rootstack worked fast to fix complex problems that were directly impacting the business and to strengthen application security.

Check out some of our other success stories!

rootstack

Designing A Clear And Informative Website

Rootstack supported a cultural company to create a modern, manageable and high-performance website.

Our Main Services

Staff Augmentation

IT Staff Augmentation Services

Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with 15+ years of experience and 4.8 on Clutch.
Learn More
Managed Teams

Managed Teams

Managed Teams services with dedicated software engineers and IT specialists. 15+ years of experience, 300+ projects delivered, and 4.8 on Clutch.
Learn More
Managed Services

Managed Services

Improve IT performance with managed services from Rootstack. 15+ years of experience, 300+ successful projects, 80% client retention, and a 4.8 Clutch rating.
Learn More
Solution Discovery

Solution Discovery

Solution Discovery services to define project scope, architecture, and priorities. 15+ years of experience, 300+ projects, and a 4.8 Clutch rating.
Learn More
Staff Augmentation

IT Staff Augmentation Services

Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with 15+ years of experience and 4.8 on Clutch.
Learn More
Managed Teams

Managed Teams

Managed Teams services with dedicated software engineers and IT specialists. 15+ years of experience, 300+ projects delivered, and 4.8 on Clutch.
Learn More
Managed Services

Managed Services

Improve IT performance with managed services from Rootstack. 15+ years of experience, 300+ successful projects, 80% client retention, and a 4.8 Clutch rating.
Learn More
Solution Discovery

Solution Discovery

Solution Discovery services to define project scope, architecture, and priorities. 15+ years of experience, 300+ projects, and a 4.8 Clutch rating.
Learn More
Staff Augmentation

IT Staff Augmentation Services

Hire top Latin American developers through Rootstack. Reduce hiring costs, accelerate delivery, and scale with 15+ years of experience and 4.8 on Clutch.
Learn More
Managed Teams

Managed Teams

Managed Teams services with dedicated software engineers and IT specialists. 15+ years of experience, 300+ projects delivered, and 4.8 on Clutch.
Learn More
Managed Services

Managed Services

Improve IT performance with managed services from Rootstack. 15+ years of experience, 300+ successful projects, 80% client retention, and a 4.8 Clutch rating.
Learn More
Solution Discovery

Solution Discovery

Solution Discovery services to define project scope, architecture, and priorities. 15+ years of experience, 300+ projects, and a 4.8 Clutch rating.
Learn More