In May 2018, the tech company Salesforce completed the acquisition of MuleSoft for USD $6.5 billion. With the acquisition, the customer relationship management giant gained large customers such as eBay, Coca-Cola, Anheuser-Busch, Netflix, Target, among others.
But Salesforce obtained more than a Fortune 500 companies as clients. The company added a new stack of technology to its platform and diversified its services portfolio to offer top-tier solutions. But to really understand the impact of this strategic move in the tech sector, it is necessary to understand what MuleSoft is and why it is important for the performance of big corporations.
MuleSoft is categorized in the Information Technology world as an Enterprise Service Bus (ESB). That is an architecture with a set of rules that help to integrate different applications together using a bus-like infrastructure. Basically, the engineers integrate multiple applications by putting a communication bus between them and then enabling each application to communicate to the bus.
As stated, MuleSoft focuses on systems integrations. The goal of these integrations is to allow companies to easily connect the technology systems or software that their employees use on a daily basis. By integrating these systems, corporations can achieve high levels of efficiency and automation on their processes, impacting their operational and financial results positively.
The Application Programming Interfaces (API) platform that MuleSoft is a very complete tool that IT teams can use to integrate applications, data, devices, and systems quickly. According to their value proposition “MuleSoft unifies data to deliver a single view of the customer, automates business processes, and builds connected experiences. By using a modern API-led approach, each integration becomes a reusable building block. Reusable processes enable organizations to accelerate IT delivery, increase organizational agility, and deliver innovation at scale”.
Regarding the interconnection between Salesforce and MuleSoft, when using the CRM, the integration platform can complement the former by rapidly unlocking data across systems and developing scalable integration frameworks. Basically, the integration between both platforms can help Corporations to reduce the complexity and the number of tasks that their IT team needs to execute. This allows them to focus on other goals required to continue the path towards the digital transformation of the company.
According to MuleSoft, over the last 30 years, enterprise technology has exploded. Average Enterprises have around 900 applications and only 29% of those are connected to each other. This ratifies the importance of having a tool that can connect them within each other to exchange data and execute actions that enhance user experience boosting productivity and rentability in large-scale corporations.