Chatbots

What are chatbots used for?

Chatbot Development Chatbots are programs built to engage with any messages they receive, automatically generating a response, which is sometimes automatic and other times a custom-made one. To put it simply, chatbots are computer programs created to simulate a conversation with real human users, providing them with any help or information they might need.

Chatbots use different classification methods such as pattern matches, natural language processing, and natural language understanding to identify what the user is saying and generate a proper response. This ability makes Chatbots the perfect tool to implement within a website or mobile application to improve customer experience.

How to build a chatbot? Our software engineers can help you implement a chatbot solution that caters to your organization’s needs, using innovative technologies that will guarantee excellent performance and results.

Benefits of chatbots for your business

It acts as a valuable feature for your application

It’s created to mimic an online agent behavior that can help the client interact properly with the application itself.

Automate non-core tasks

Chatbots allow you to automate customer-related tasks, allowing you to cut costs, save on staffing expenses and focus their attention on more important tasks.

Use it to gather important information

Using this tool to gather more information from your client can lead your company to improve its services and increase engagement levels.

Generate more leads/sales

Chatbots can be programmed to say specific things or ask specific questions like “Would you like to receive our weekly newsletter?” or “Would you like to stay updated with our promotions?” boosting commercial opportunities.