Service desk


Gestión de tickets-2.

Tickets Managment

A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution.

Procesos automatizados-2

Automated Processes

With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. 

Mayor productividad-2

Improved Productivity

This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.

Experiencia del cliente-2

Better user experience

A service desk is essential in medium and large companies, since they handle a large amount of information and data. It improves the customer experience as the company can better organize incidents and reports.

Our clients speak: Their experiences with our team

Gain valuable insights into the experiences of our clients through their testimonials. Explore firsthand accounts of how our solutions have made a positive impact on their businesses.
1 of 6
See all success stories
Implementation of a Product Information Management for product data
Rootstack worked with Intcomex in the implementation of a Product Information Management.
Read More

One team, many talents: Experience our multifaceted areas of expertise

Data Science & Machine Learning-2do

Data Science & Machine Learning

We use data to improve the performance of internal processes.
Learn More
artificial intelligence

Artificial Intelligence

Learn more about Artificial Intelligence services and solutions for your business.
Learn More
Frontend Development 2do

Frontend Development

Learn more about our frontend development solutions.
Learn More
Mobile development

Mobile development

Discover more about how we can help you with your app development needs.
Learn More
Product Development-2do

Product Development

We build products that your customers will love.
Learn More


Build robust software with DevOps practices.
Learn More
Microservices 2do


We help teams develop more efficiently with microservices.
Learn More
Backend Development 2do

Backend Development

Learn more about our backend development solutions.
Learn More
Big Data & Business Intelligence 2do

Big Data & Business Intelligence

The most innovative data-powered solutions for your business
Learn More

Let’s get the conversation started