Service desk

Benefits

Tickets Managment

A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution with detailed information on its management, recording incidents, queries and service requests.

Automated Processes

With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. You can also generate service invoices at the end of the ticket with a simple administrative panel with filters and modules of each ticket’s elements. 

Improved Productivity

This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.

Better user experience

A service desk is essential in medium and large companies, since they handle a large amount of information and data. It improves the customer experience as the company can better organize incidents and reports and resolve problems quickly.

Our client's experience

"They helped us create a service desk that improved 100% the user experience of our customers"

Construction companyCEO

See our success stories

DuraQuant
DuraQuant
Rootstack developed an innovative financial management system with a particular focus on generating an engaging user experience.
Read More
One Time
One Time
Rootstack supported One Time in bringing an innovative software solution to market with advanced technology and modern design.
Read More
Smithsonian
Smithsonian
Rootstack supported the Smithsonian to create a modern, manageable and high-performance website.
Read More
Grupo Grada
Grupo Grada
Rootstack helped Grupo Grada update its mobile application, creating a modern platform full of functionalities.
Read More

Expertise Areas

Software  Testing & QA
Platform Development
Create the platform your company needs.
Learn More
machine-learning
Data Science & Machine Learning
Obtain actionable insights, optimization, forecasts and automate processes.
Learn More
Software  Testing & QA
Software Testing & QA
We offer QA and Software Testing services essential for high-quality technological projects.
Learn More
Software  Testing & QA
Unit testing
Unit testing specialists, helping teams develop efficiently.
Learn More
Software  Testing & QA
Automation Expertise
Discover the benefits that automation can bring to your organization.
Learn More
Software  Testing & QA
Internet of Things
Specialists in consulting services to define the best business strategy.
Learn More
Software  Testing & QA
Microservices
We help teams develop more efficiently with microservices.
Learn More
Software  Testing & QA
Cloud Computing
Get your business on the cloud.
Learn More