Service desk
Developing a project will often face its risks and difficulties, but the way these are informed and handled can make it or break it. The most significant issues are usually related to communication and sticking to methodologies. That is why the implementation of a Service Desk is very important, in order to better coordinate the workflow.
A ticket management module is part of a test management solution where all errors and defects are revised. It can be pulled into sprints and assigned to a responsible person who will later take care of it and keep the ticket updated with relevant info about the development process. Ticket management modules allow the tracking of requirements, testing management, reporting, and agile integration.
This solution enables everyone involved in a project to overview its progress and the different strings that need to be managed to put everything in order. At Rootstack, we can help you develop cutting-edge service desk solutions to streamline your ticket processing and jumpstart your business agility.
Benefits
Tickets Managment
A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution with detailed information on its management, recording incidents, queries and service requests.
Automated Processes
With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. You can also generate service invoices at the end of the ticket with a simple administrative panel with filters and modules of each ticket’s elements.
Improved Productivity
This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.
Better user experience
A service desk is essential in medium and large companies, since they handle a large amount of information and data. It improves the customer experience as the company can better organize incidents and reports and resolve problems quickly.
Why work with Rootstack?
- Modernization
We implement the most powerful service desk solutions in the industry.
- Custom work
We focus on your project, on your needs and create customized platforms.
- Time zone
We are in your same time zone, so we will always be available for you.
- Consultancy
If you are not sure how to implement your service desk, our consultants can help you.
Our client's experience
See our success stories
Smithsonian
Grupo Grada
Expertise Areas
Data Science & Machine Learning
Big Data & Business Intelligence
Mobile development