Service desk

Benefits

Tickets Managment

A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution with detailed information on its management, recording incidents, queries and service requests.

Automated Processes

With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. You can also generate service invoices at the end of the ticket with a simple administrative panel with filters and modules of each ticket’s elements. 

Improved Productivity

This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.

Better user experience

A service desk is essential in medium and large companies, since they handle a large amount of information and data. It improves the customer experience as the company can better organize incidents and reports and resolve problems quickly.

Our client's experience

See our success stories

DuraQuant
DuraQuant
Rootstack developed an innovative financial management system with a particular focus on generating an engaging user experience.
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Heineken
Heineken
Rootstack implemented a series of microservices in Heineken's ecommerce to make it compatible with the address system used in Panama.
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One Time
One Time
Rootstack supported One Time in bringing an innovative software solution to market with advanced technology and modern design.
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Implosa
Implosa
Rootstack supported Implosa to adapt its old systems and develop a complete ecommerce to commercialize its wide portfolio of products.
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Expertise Areas

Software  Testing & QA
Internet of Things
We specialize in end-to-end development of IoT solutions, integrating data streams and generating fluid communication between processes, objects and people.
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automation
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Software  Testing & QA
Software Testing & QA
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devops
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consumer-consult
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