Tickets Managment
A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers.Automated Processes
With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. Improved Productivity
This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.Better user experience
A service desk is essential in medium and large companies, since they handle a large amount of information and data.