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Service desk
Your Agile Service Desk Solution
Backed by advanced tools and expert teams, we ensure seamless operations and satisfied users.
Developing a project will often face its risks and difficulties, but the way these are informed and handled can make it or break it. The most significant issues are usually related to communication and sticking to methodologies. That is why the implementation of a Service Desk is very important, in order to better coordinate the workflow.
A ticket management module is part of a test management solution where all errors and defects are revised. It can be pulled into sprints and assigned to a responsible person who will later take care of it and keep the ticket updated with relevant info about the development process. Ticket management modules allow the tracking of requirements, testing management, reporting, and agile integration.
This solution enables everyone involved in a project to overview its progress and the different strings that need to be managed to put everything in order. At Rootstack, we can help you develop cutting-edge service desk solutions to streamline your ticket processing and jumpstart your business agility.
Benefits
Tickets Managment
A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution.
Automated Processes
With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent.
Improved Productivity
This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.
Better user experience
A service desk is essential in medium and large companies, since they handle a large amount of information and data. It improves the customer experience as the company can better organize incidents and reports.
Why work with Rootstack?
Modernization
We deploy cutting-edge service desk solutions, leveraging the most advanced technology in the industry to enhance your operations.
Custom Work
We tailor our services to your specific project needs, developing customized platforms that perfectly align with your requirements.
Time Zone
We operate within your time zone, ensuring we are always available to provide timely support and seamless communication.
Our clients speak: Their experiences with our team
Gain valuable insights into the experiences of our clients through their testimonials. Explore firsthand accounts of how our solutions have made a positive impact on their businesses.
"They helped us create a service desk that improved 100% the user experience of our customers"
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Implementation of a Product Information Management for product data
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