It’s created to mimic an online agent behavior that can help the client interact properly with the application itself.
Chatbots allow you to automate customer-related tasks, allowing you to cut costs, save on staffing expenses and focus their attention on more important tasks.
Using this tool to gather more information from your client can lead your company to improve its services and increase engagement levels.
Chatbots can be programmed to say specific things or ask specific questions like “Would you like to stay updated with our promotions?” boosting commercial opportunities.
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