Robotic Process Automation (or RPA) incorporates automation through bots to perform mechanical tasks such as data manipulation, communication with other internal systems, generation of email responses and transaction processing.
The objective of RPA is focused on automating daily and repetitive tasks in order to reduce the human work that is spent on these tasks and focus it on more productive operations. In addition, it helps reduce operating and production costs, and improves efficiency and productivity levels.
First of all, you must be clear that an RPA solution comes to your company to join existing solutions or platforms, you really do not have to delete anything or modify anything. RPA simply improves or enhances what already exists.
Do more with less
With RPA, your team will be able to spend more time on strategic work instead of spending hours and hours on repetitive tasks. "Things like filling out spreadsheet or PDF forms, generating reports, approving access requests, creating IT tickets, and forwarding emails," IBM explained on this point.
Speed up productivity
"Accelerates productivity by providing a centralized tool to create and manage bots with a native AI-enabled digital assistant that can chat with people to provide end-to-end customer service or assistance," they added in the same article.
IBM, UiPath, Automation Anywhere, WorkFusion and BluePrism.
The benefits of RPA are wide-ranging and far-reaching. You can put software robots to work to achieve significant and measurable improvements in areas of your business that range from customer satisfaction and employee engagement to process speed, accuracy and cost-efficiency.
RPA is used to automate various supply chain processes, including data entry, predictive maintenance, and after-sales service support. RPA is used across industries to automate high-volume, rote tasks. Telecommunications companies use RPA to configure new services and the associated billing systems for new accounts.