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Virtual Office

Las oficinas virtuales son espacios digitales que brindan todos los beneficios de una oficina convencional, sin la necesidad de ocupar un espacio físico. 

Virtual Office

What is a virtual office?

Virtual offices are digital spaces that provide all the benefits of a conventional office, without the need to occupy a physical space. Customers, on the one hand, can manage their needs and transactions without having to move to a physical office and, on the other, businesses can work remotely, better taking better time and resources available.

In 2024, virtual offices are not only an option for companies; They have become a strategic tool to simplify operations, reduce costs and improve professional image.

“A virtual office can also generate greater productivity, since its services release administrative tasks, as well as displacements. Each employee can work from the place that is most convenient and the company is not limited to hiring employees who live locally, ”they said in a research article.

Benefits of virtual offices
  • They allow companies to expand their geographic reach without having to have many physical offices in different locations.
  • They can have a presence in different global markets, with controlled investment.
  • They build trust between old and new customers.
  • It is a strategy to personalize services and offer better customer service.
  • They generate greater productivity of the work team, since many operations are simplified.
  • Office rental, utility and maintenance costs are reduced.
  • It is a very flexible modality since a virtual office can be attended from anywhere in the world.
virtual office
Functionalities of a virtual office

A virtual office offers a wide range of features designed to give clients easy and secure access to relevant information and key services. These features are designed to guarantee an intuitive and efficient experience for the user.

We detail here the essential characteristics of a virtual office:

Access by username and password

Virtual offices require authentication using a username and password to ensure the security of the client's account.

Customer Dashboard

  • Summary Dashboard: Provides a general and dynamic view of the customer's account.
  • General client data: Includes basic information such as name, address, Tax Identification Number (NIT), Single Taxpayer Registry (RUC), among others.
  • List of associated accounts: Allows the client to access and manage multiple accounts associated with the service offered by the company.

Service Management

  • Incident management: Offers direct access to submit requests, complaints and claims.
  • Payment and consumption information: Allows you to view detailed information on payments and consumption, both for the current and historical period of at least 12 months.
  • Account Management: Facilitates account management with filtering, searching and sorting options.
  • E-Invoice Subscriptions: Allows subscription to electronic invoices by email or SMS.
  • Last bill display: Shows the last bill amount by service segment, such as cleaning, energy, etc.
  • Balance pending payment: Report any balance due or pending payment.
virtual office